Yes, the accepted offer can be cancelled electronically (via e-mail). Cancellation shall be effective from the day on which SMILE BOOKER receives the cancellation.
After the final offer acceptance, the reservation date can be changed only under direct agreement with the polyclinic via the contact form of the Smile booker.
Payment in advance is not possible because the Smile booker only charges an advance fee, and the polyclinic charges the rest of the price.
You can find the facilities of the polyclinic in your booking confirmation or on the profile of the polyclinic on the Smile booker.
Check your inbox and spam. If you still can't find your confirmation, send your inquiry to info@smilebooker.com And we will send it to you again.
The polyclinic can issue an invoice for your reservation, so it is best to contact them directly.
Unless otherwise indicated, all prices are in Kuna (Croatian Kuna) per service, while the price in Euros is indicative and only for information. All credit card transactions are made in kunas. There may be a difference in the amount charged in Euros due to the difference in the exchange rate between the official rate and the rate of the credit institution of the guest. SMILE BOOKER cannot be held responsible for exchange differences or fees of other banking institutions.
SMILE BOOKER publishes the prices of services which are determined solely by the polyclinics, and it is solely responsible for them as a mediator. All the prices that become an offer when entering a filter, are indicative and refer explicitly to the selected services. It is possible that during the physical examination the doctor determines the need for further treatments, which can increase the final price. All additional services recommended at the on-the-spot physical examination at the polyclinics are agreed directly with the polyclinic.
The price includes all the facilities listed under the type of service in the offer. If a specific technology or material is offered as a part of the service, it is indicated in the customer's offer under "note".
Yes. The prices in the offer are the final prices in which the tax is included. Some polyclinics are not obliged to pay VAT, and this is evident in the final invoice that the polyclinic is obliged to issue -
Yes, Smile booker charges a fixed booking fee in the amount of 70 kn (approx. 9 €). The fee is indicated in the offer to the client and is paid together with the advance payment when booking.
If you are late for an appointment, it is important that you contact the polyclinic where you have scheduled an appointment as soon as possible. Most polyclinics will do everything in their power to help you.